Discussions of universal access help to place accessibility into a larger context. Its relationship with universal access places accessibility into the discussion of the digital divide. Universal access generally refers to the ability of all citizens to have access to information and communication technologies. This broader concept introduces considerations of cultural issues, physical access to computers, quality of Internet connections, and literacy. However there is some confusion about the concept in the literature, especially when Marcus, 2003 defines universal access as a European concept similar to universal design.